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Contact us

Urbany Hostels

Please do not hesitate to get in touch with us if you are looking forward to making a reservation or if you have any questions regarding your existing reservation. We will be pleased to assist you.

UH London

Tel: +44 20 7846 8667

If you need to modify or cancel an existing reservation, please send us an email to: [email protected]

48-49 Prince's Square, London W2 4PX, United Kingdom.

UH Barcelona

Tel: +34 932 45 84 14

If you need to modify or cancel an existing reservation, please send us an email to: [email protected]

Avinguda Meridiana, 97, 08026 Barcelona, Spain.

UH BCN GO!

Tel: +34 93 737 96 18

If you need to modify or cancel an existing reservation, please send us an email to: [email protected]

Gran Via de les Corts Catalanes, 563, 08011 Barcelona, Spain.

FAQs

  • How can I make a reservation?

    Book on our website (yes, you already are in the correct place!) to get the best rate! We do not do reservations through the phone or email. In case you have any doubt while making your reservation, please get in touch with the hostel you are trying to book.

  • Do Urbany Hostels have any age restrictions?

    In UH London only guests from 18 to 40 years old are allowed (if you are outside this range please contact the hostel directly). In both Barcelona hostels the maximum allowed age is 50 years old and guests under 18 can stay only if they are accompanied at least of an adult (18 years old or over). Under 16 years old must stay in private rooms and proof kinship with their companions. 17 and 16 years old can stay in shared dorms as long as they are with an adult (18 years old or over) that signs a liability document.

  • Is there a time limit to check in?

    No time limit cos our front desk is open 24/7! (but if you are planning to reach the hostel after 4am, it would be great if you let us know!)

  • Wich is the cancelation policy? Can I modify or cancel my reservation?

    It depends on the type of reservation you did. If you booked the Flexible Rate on our website, you can easily change/cancel 48h before check in by reaching our bookings department by email (we do not accept cancellations by phone/whatsapp). If you booked via a third party, please get in touch directly with them.

  • Can I make a reservation without a credit card?

    Unfortunately it is not possible, a credit card is mandatory to confirm a reservation.

  • How many nights can I stay?

    We have a 7 day maximum stay per every 30 days.

  • I haven't received a confirmation email. What should I do?

    Sorry about that! Please, contact the bookings department of the hostel you have booked and give them your full name, date of arrival and confirmation number (if you have it). They will look for your reservation and resend your confirmation email.

  • Can I be sure all my friends will be put into the same dorm?

    We always strive to accommodate requests to place you and your friends in the same dorm. If you’ve booked separate beds and wish to stay together, you can contact the hostel to make a request. However, please note that this is subject to availability. To guarantee staying together, consider booking private room.

  • Can I make a group reservation?

    Yes! Our groups reservation departement is ready to assist you. If you are travelling with 14 people or more, please get in touch with them by filling up this form.

  • Do I need an ID to check in?

    Yes, to check in it is compulsory to show an ID (only European citizens) or Passport to check in the hostel.

  • Is bed linen included?

    Yes, all reservations include bed linen, pillow and duvet.

  • And what about towels?

    Towels are only included in the double private room reservations (and pink dorms in Barcelona). We have towels available for rent at the front desk.

  • Is there a kitchen for the guests?

    Yes, we have fully equipped guest kitchens where you can prepare your signature dish for you and your travel mates.

  • Is there curfew?

    No, reception is open 24/7.

  • Can I invite guests who are not staying at the hostel?

    Unfortunately not. For security reasons, we do not accept people who are not staying in the hostel.

  • Is there free wifi?

    Of course! All our hostels are equipped with free Wifi connection.

  • How can I get to the hostel?

    Check our contact page, find the hostel you boooked and find out the best way to reach the hostel by public transportation.

  • How can I get in touch with the hostel?

    Check our contact page: if you wanna chat directly with the hostel reception you can use whatsapp. To manage a reservation, please send an email to the bookings department.

  • Why should I book Urbany Hostels?

    Urbany Hostels is a youth hostel company based in Barcelona, created by travelers for travelers. Our core values make us who we are. We strongly believe that our guests deserve much more that just affordable accommodation; staying at Urbany Hostels is about having fun, meeting new people and enjoy a safe stay.

  • Do you offer accommodation for big groups?

    Yes, both of our hostel in Barcelona have capacity for big groups of people. We also offer accommodation for small groups in central London.

  • Why should I book a hostel for a group trip?

    Youth hostels are ideal places to stay for groups who are looking for the cheapest accommodation options. They often have large rooms or dormitories, spacious common areas, different entertainment activities and group meals. If you are looking for cheap accommodation for a group in Barcelona and London, Urbany will be your best choice!

  • Do you offer group activities?

    Yes! We offer an endless list of fun activities for groups: paella showcookings, tapas nights, karaokes, private rooftop parties… everything is personalized and we can adapt to your group’s necessities.